Return, Refund & Cancellation Policy

Last updated: August 25, 2026

At The Oudyssey, we want you to feel confident in your purchase. Please review the policy below for returns, refunds, cancellations, and warranty coverage.

Bakhoor (Incense)

All bakhoor sales are final.

Due to the consumable and fragrance-based nature of bakhoor, we do not accept returns or exchanges based on scent preference, personal preference, or after the product has been opened or used.

If you receive the wrong bakhoor product or your order arrives damaged, please contact us so we can make it right.

Portable Incense Burner — 30-Day Satisfaction Returns

We offer a 30-day return period for our portable incense burner.

If you are not satisfied with your burner for any reason, you may request a return within 30 days of delivery.

To qualify for a return:

• The burner must be returned with all included accessories.

• All accessories must be returned in the original accessory bag.

• The burner must not be excessively damaged, modified, or misused.

• A return request must be submitted within 30 days of delivery.

The burner may have been used during the 30-day period. Normal signs of reasonable use will not automatically make the burner ineligible for return.

For satisfaction-based returns, the customer is responsible for return shipping costs.

Once the returned burner and its accessories are received and inspected, an eligible refund will be issued to the original payment method.

Gift Sets

Our gift sets contain both bakhoor and a portable incense burner with its accessories.

Because bakhoor is final sale, the entire gift set is not returnable.

However, if you are not satisfied with the portable burner included in your gift set, you may return the burner and all of its accessories within 30 days of delivery.

Once we receive and inspect the burner and accessories, we will issue a refund for the burner portion of the gift set only, based on the burner’s allocated value within the gift set. If a discount or promotional code was applied to the original order, the refund will be prorated to reflect that discount.

The bakhoor portion of the gift set remains final sale and is not included in the refund.

For satisfaction-based gift set burner returns, the customer is responsible for return shipping.

1-Year Limited Burner Warranty

Every The Oudyssey portable incense burner includes a 1-year limited warranty from the date of delivery.

If your burner develops a manufacturing defect or stops functioning properly under normal use during the warranty period, we will provide a replacement burner at no cost to you.

We do not repair burners under this warranty.

Covered issues may include manufacturing or electrical defects that prevent the burner from functioning as intended under normal use.

The warranty does not cover:

• Accidental damage

• Damage caused by drops or impacts

• Water or liquid damage

• Misuse or improper use

• Unauthorized modifications or repairs

• Damage caused by failure to follow product instructions

• Normal cosmetic wear and tear

We may request photos, videos, or other information reasonably necessary to verify the issue.

If we require the defective burner to be returned, The Oudyssey will cover the return shipping cost.

Approved warranty replacements will be shipped to the customer at no additional cost.

Damaged, Defective, or Incorrect Items Upon Delivery

If your burner arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

• Your full name

• Order number

• A description of the issue

• Photos or video showing the issue, when applicable

If the issue is confirmed, we will provide an appropriate replacement or refund.

For confirmed damaged, defective, or incorrect items, The Oudyssey will cover any required return shipping costs.

Order Cancellations

If you need to cancel an order, please submit your cancellation request as soon as possible by emailing cancellations@theoudyssey.com with your full name and order number.

Orders may only be cancelled if they have not yet been processed, fulfilled, or submitted for shipment.

Because orders may be processed shortly after purchase, submitting a cancellation request does not guarantee that the order can be cancelled.

Once an order has entered fulfillment or has been shipped, it can no longer be cancelled. Any eligible return will instead be handled according to the terms of this policy.

How to Request a Return, Cancellation, or Warranty Replacement

For order cancellations, email cancellations@theoudyssey.com and include:

• Your full name

• Order number

For returns, damaged items, or warranty claims, email sales@theoudyssey.com and include:

• Your full name

• Order number

• The reason for your request

• Photos or video, if applicable

Do not send any items back without receiving return instructions from us first.

Refunds

Once an eligible return is received and inspected, refunds will be issued to the original payment method.

Please allow approximately 3–5 business days for us to process an approved refund. Additional processing time may be required by your bank or payment provider before the funds appear in your account.

Gift Cards

Gift cards are non-refundable.

Questions?

If you have any questions regarding a return, refund, cancellation, or warranty claim, please contact us at sales@theoudyssey.com.