Shipping Policy

At TheOudyssey, we proudly offer free shipping on all orders within the United States.

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Shipping Process

• Orders require 2–5 business days on average to process and ship from our facility.

• During peak seasons or holidays, processing may take up to 7–10 business days.

• Once your order has shipped, you will receive a Shipping Confirmation email with tracking information.

• We only ship on business days (Monday–Friday). Orders placed on weekends or holidays will begin processing on the next business day.

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Tracking

• All orders are shipped with tracking numbers.

• Tracking details may take 24–48 hours to update after dispatch.

• If you have not received tracking updates after 5 business days, please contact us.

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Deliveries

• Estimated delivery time: 3–7 business days after processing.

• Delivery times are not guaranteed and may be affected by external factors such as weather, carrier delays, or peak shipping periods.

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Lost, Stolen, or Damaged Packages

• TheOudyssey is not responsible for lost, stolen, or damaged packages once marked delivered by the carrier.

• If your package is lost or damaged, please file a claim directly with the shipping carrier.

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Wrong Address Disclaimer

• Please ensure your shipping address is correct before placing an order.

• Once your order has begun processing, we cannot make address changes.

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Feedback

We value your feedback and questions. Please email us at sales@theoudyssey.com — we are always striving to improve your experience.